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The Mobey Long Take – Post Covid-19 Digital Identity

29th of June 2020

A Report from Mobey Forum’s Digital ID Expert Group

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Co-chaired by:

Jukka Yliuntinen, Giesecke+Devrient and
Jenny Ahlqvist, SpareBank1

Core Team:

Arjen Hollander, Thales Group
Emmanuel Payraud, Thales Group
Mikko Hiekkataipale, Nordea
Dan Johnson, Mastercard

As the world starts to emerge from regional lockdowns, it has become increasingly clear that returning to ‘normal’ is not a realistic option in a post-Covid-19 world. The sudden increase in people staying at home has triggered an unprecedented acceleration of digitisation across many different sectors and countries, leading to new expectations and routines. As we navigate a ‘new normal’, the role of digital identity must be at the forefront of the discussion; it is critical to the future of the digital economy and is leading to dramatic transformation across sectors such as education and healthcare.

Mobey Forum’s Digital Identity Expert Group has identified that banks are in a unique position to seize the opportunity presented by digital identity, and best placed to lead the discussions and implementation going forward. Throughout the Covid-19 pandemic, banks have played an important role as a distribution mechanism for many of the government intervention and support strategies. There is now an opportunity for banks to take this a step further and lead the development of a fairer, more trusted approach to digital identity.

The Covid-19 pandemic has forced society to digitalise many of its core functions at an unexpectedly fast pace, and has highlighted the urgency for a robust approach to digital identity which can support citizens. Many education and healthcare services quickly rolled out digital solutions to remain accessible in the absence of physical interaction. In these sectors, digital identity and related services, such as user authentication, played a key role.

In this report, Mobey Forum explores the impact of the Covid-19 pandemic on digital identity services to outline why banks are in an optimal position to respond to market demand. The report also analyses the emergence of Covid-19 contact tracing apps and their potential influence on the digital identity landscape.

Contact mobeyforum(at)  if you cannot view the report.

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