Questions? Contact us at

Press Releases

« Back to Press Releases

Mobey Forum Offers Guidance on Balancing M-Commerce Security and Usability

13th of December 2017
Press release

Mobey Forum has today published a new report exploring the available methods to effectively enable both robust risk management and a frictionless customer journey within the m-commerce environment. Entitled ‘Authentication in M-commerce: Balancing Risk and Experience’, the report also provides an industry view on the criteria for applying strong customer authentication (SCA), and analyses potential challenges posed by legislation such as PSD2.

Ron van Wezel from Aite Group and Co-Chair of Mobey Forum’s SCA in M-commerce Expert Group, comments: “The main priority for m-commerce merchants is delivering the seamless experience that consumers demand, as this is a key point of competitive difference. But the increasing frequency, sophistication and impact of card-not-present fraud is leading to the implementation of tougher compliance requirements from payment networks and regulators.”

“The significant challenge for financial institutions and retailers is to strike the right balance between effective fraud mitigation and seamless user experience across an expanding range of payment methods,” continues van Wezel. “This report interrogates both risk-based and strong customer authentication methods, and recommends a tailored, layered approach to securing the mobile channel incorporating various technologies and techniques.”

Developed by Mobey Forum’s SCA in M-Commerce Expert Group in collaboration with Aite Group, the report features analysis from senior fraud and business-line executives at global financial institutions, payment networks, merchants, and fraud and authentication vendors. In addition, the report contains the results of a worldwide survey examining the benefits and the challenges associated with mobile payment authentication for m-commerce payments.

Maikki Frisk, Executive Director, Mobey Forum, adds: “This paper is part of our ongoing work to help banks and financial institutions adapt to the new and increasingly complex demands of the digital era, while maintaining robust security and risk mitigation.”

The report is available to download free of charge from the Mobey Forum website.


For further media information, please contact David Amos at iseepr: / +44 113 350 1922

About Mobey Forum

Mobey Forum is the global industry association empowering banks and other financial institutions to lead in the future of digital financial services.

Mobey Forum connects industry thought leaders to identify commercial drivers for the development of better digital commerce. Mobey Forum’s members collaborate to analyse business strategies and technologies to create innovative, interoperable and competitive digital financial services. | Twitter | LinkedIn |YouTube

« Back to Press Releases